Welcome

"Welcome to Mercedes-Benz Dealer Service Experience, my name is Mimi, and I will be your guide through this experience. As one of our loyal owners, you've come to expect everything that driving one of the most superbly crafted vehicles on the road means. Unparalleled technology. Unmatched craftsmanship. Unsurpassed performance. Not to mention expert service from the certified technicians at your Mercedes-Benz Dealership. As a Customer Service Relations Manager at an authorized Mercedes-Benz dealership, I am going to show you firsthand how Mercedes-Benz Authorized Service Centers offer a superior level of quality and experience while providing unparalleled service as only Mercedes-Benz can."

"As a Mercedes-Benz owner you are already a winner, but to further reward our customers, Southern California Mercedes-Benz Dealerships (on-screen footnote: Includes San Diego, Orange, Los Angeles & Riverside counties) are offering a no cost Multi-point inspection at your local dealer and the chance to win gas for a year. Simply complete the sweepstakes entry form (on-screen footnote: please see sweepstakes rules link on entry form) by clicking the link below. While completing the form you will have the opportunity to check a box requesting that a Mercedes-Benz specialist from the dealership you select contact you to set up an appointment for your complimentary multi-point inspection."

"Please come with me on this video tour to learn more about the benefits of Genuine Mercedes-Benz Service. You can click on any of the items within the navigation to learn more or just stay here with me and I will take you through them all."

Quality

"You bought a Mercedes-Benz…let's keep it a Mercedes Benz. The dealer’s Mercedes-Benz-trained, certified technicians know your vehicle better than anyone else. With annual re-certifications (on-screen footnote: Mercedes-Benz USA requires that 80% of dealership employees are re-certified on an annual basis), they are kept up to date on the newest technologies and intricacies of your vehicle. Authorized Mercedes-Benz facilities are equipped with the latest Mercedes-Benz diagnostic and repair equipment which their technicians have been trained to use to provide optimal service for your vehicle. You drive a superbly crafted vehicle and it deserves superbly crafted parts, so Mercedes-Benz dealers use Genuine Mercedes-Benz parts. The following segment will demonstrate how quality is a key element in authorized Mercedes-Benz service centers."

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Experience:

"Mercedes-Benz dealership service departments pride themselves on their "Customer First" focus and are well staffed with skilled technicians, service advisors and customer service managers like me to ensure that all your needs are met. Our service facilities are tailored to offer you the smooth, polished experience that you expect from Mercedes-Benz. We have the ability to service all of your vehicle’s needs in one location with minimal disruption to your day. We know that Mercedes-Benz owners are passionate about their cars and so are we. The following segment will demonstrate the commitment of a Mercedes-Benz service center to providing you the best experience possible while servicing your vehicle."

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Value:

"We understand that cost is a serious consideration when you are having your vehicle serviced. Scheduled appointments, dedicated service advisors and alternate transportation are just a few of the benefits that authorized Mercedes-Benz service centers offer. Our focus on optimal maintenance for your vehicle will save you money in the long run by preventing future problems and providing peak fuel efficiency and performance. The following segment will demonstrate the value of choosing an authorized Mercedes-Benz service center."

Video Segment

Outro:

"We value you as a customer and appreciate you spending time with us to learn more about Mercedes-Benz Service.  If you would like to schedule an appointment to receive your complimentary Multipoint inspection, please click the link below, complete the form and one of our Service Representatives will contact you.  You will automatically be entered for a chance to win Gas for a year on Mercedes-Benz. Please see the entry form for details.
 
" While our service representatives will be able to answer any question that you may have, additional resources are included right here which you may explore on your own. Please visit the “Auto Intelligence” section on this site for more detailed information on maintenance tips for your vehicle. Even one of the finest automobiles in the world requires a little extra care and attention over time. Armed with a little extra knowledge, you’ll be able to ensure continued peak performance, for years to come, from the premier automobile you love to drive. Thank you and we look forward to seeing you soon."